Bilingual Senior Customer Service Representative

Company: VirtualVocations
Location: Vista
Posted on: May 15, 2025

Job Description:

A company is looking for a Bilingual English and Spanish Senior Customer Service Representative.
Key Responsibilities:

Answer a high volume of calls regarding patient billing and general customer concerns
Process adjustments, refunds, and perform manual sales related to billing inquiries
Research and resolve complex billing issues and maintain tracking logs of escalated correspondence

Required Qualifications:

High School Diploma / GED
Bilingual fluency in English and Spanish
2+ years of customer service experience or relevant experience in a medical or office setting
Ability to navigate and learn new computer systems
Must be 18 years of age or older

Keywords: VirtualVocations, West Covina , Bilingual Senior Customer Service Representative, Sales , Vista, California

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