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Lead Sales Consultant

Location: West Covina
Posted on: January 24, 2023

Job Description:

About RemoveryJoin us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people's lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine and approachable. Removery's working environment is driven by a clinically proven, human-oriented, removal process that achieves results! Our teams feel privileged to play a role in empowering our clients to be who they want to be. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 600,000 treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.Position SummaryYou will be a critical member of our team as we continue to grow in the US, Canada, and Australia.Our Lead Sales Consultants are vital members of the business - driving consultative sales, educating new clients, and delivering unmatched service as new clients come to us to begin their removal or fading journey!Our expert marketing and contact center team provide warm leads, along with accessibility to follow-up with potential clients who have not purchased in the past. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible! From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Technicians, and other administrative-related tasks required for business operations.Primary ResponsibilitiesClose sales and build strong rapport with potential clients by demonstrating ethical sales practices, educating, and showcasing the value of our approach, service, and protocolsMaintain detailed client records - both new, future potential, and referral clientsManage follow up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fadingLead your Removery location in understanding of KPIs, monthly targets, and reporting to ensure your team can consistently set, monitor and exceed goalsConduct consultations with new clients, educating them about the laser tattoo removal processCommunicate realistic removal expectations and treatment outcomesProven track record in negotiation and overcoming objections in a consultative environmentAdministrative tasks such as greeting clients, answering phones, responding to emails, handling client payments, etc.Manage bookings in collaboration with our contact centerDrive sales results through consultative sellingEnsure client satisfaction by delivering superior customer serviceCommunity networking and outreach in collaboration with our Marketing team, to inform the public of our service offerings and promotional opportunitiesBuild loyal referral relationships with tattoo artists, businesses, and clientsParticipate in brand-wide updates as well as regular Regional team calls and meetingsRepresent the company brand, mission, and culturePreserve visual and merchandising brand standardsConduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectationsAdditional responsibilities, as required for the success of the brandPosition RequirementsPassion for the tattoo removal industry; awareness this is not 'just a job' but an invitation to be an empathetic partner with our clients through an emotional time in their lives2-5 years of B2C selling experience preferredExcellent consultative sales and negotiation experience in a retail, Medspa or similar setting requiredComfortable, confident and competent in conducting client consultations and selling our servicesMotivated by a quota-driven environment tied to commissionSelf-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems independentlyEnthusiastic about the industry and our brandDisplay consistent professionalism and a positive dispositionExcellent interpersonal skillsPositive and professional attitude and friendly demeanor, adding to our company cultureA growth mindset: the ability to learn new skills and continue learningAbility to work as part of a small team with a "can do" attitudePassionate about helping peopleEnjoys working in a fast-paced environment, with demonstrated agility in a high-change environmentReliable and punctualInnovative and curious - bringing ideas to the table to improve your location operationally and the business as a wholeComfortable doing a variety of tasks and a good multi-taskerBasic computer skills (Word, Excel, etc.) and quick to learn technology; previous experience using Microsoft office and booking software systems preferredAvailable to work flexible hours, including evenings and weekends on a rotating scheduleRemovery offers a stable, long-term career in a growing, rewarding, fast-paced and fun industry. You will be part of a supportive and close-knit team with room for advancement within the company, and the opportunity to perform purposeful work. Removery is proud to offer a competitive salary based upon experience, in tandem with a competitive benefits package including:Comprehensive Medical, Dental, and Vision with HRA option$50,000 group life insurance at no cost to you! Plus, the option to purchase more3 weeks (120 hours) of accrued, paid vacationEight (8) company paid holidays401k Retirement Plan, including company matching contributionA Team Member Referral Bonus ProgramEmployee Assistance Program - benefits to help you manage daily responsibilitiesCollaborative work environment with an amazing cultureOngoing Comprehensive TrainingWe are an Equal Opportunity Employer and do not discriminate on the basis of race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represent a global perspective of experiences, skills, backgrounds, and expertise.deUGqgnNe0

Keywords: REMOVERY LLC, West Covina , Lead Sales Consultant, Sales , West Covina, California

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