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Patient Financial Service Representative

Company: Progressive Management Systems
Location: West Covina
Posted on: November 18, 2021

Job Description:

Full-time Patient Financial Service Representative Job Description Answering overflow inbound calls routed from client to us; acting as if we are in the business office of the client. Accepting payments and establishing payment plans over the phone. Expected to meet and maintain a minimum of contacts per hour, and meet paperwork mode, pause time and other productivity standards; 3 minute per call max; Expected to learn client and company requirements Data research and multitasking; must be able to read client notes, maneuver thru the client portal, payment portal, listen, and talk simultaneously Ability to navigate in multiple computer systems while interacting with the customer Data entry Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution Escalate calls when necessary; must be able to recognize when a call needs to be escalated for a second talk off Basic computer navigation and use; must be able to utilize multiple windows to complete tasks Attend all training classes (must pass all training tests given) Self-motivated and results-oriented Perform other duties as assigned or requested Qualifications High School diploma or equivalent. Experience in a collection/call center environment is a plus Ability to work with uncooperative or difficult people in a professional manner to obtain positive results. Experience/training in standard computer applications (e.g. word processing, databases, and the internet). Medical and/or clerical experience, education and/or training is a plus Must have ability to adapt to fast paced, dynamic environment Wage range Offered: $16.00 $18.00 (hourly paid is based on experience)

Keywords: Progressive Management Systems, West Covina , Patient Financial Service Representative, Sales , West Covina, California

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