Solution Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 5, 2025
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Job Description:
A company is looking for a Solution Analyst responsible for
servicing client accounts and providing advanced troubleshooting
while ensuring customer loyalty and service excellence.
Key Responsibilities
Serve as an expert contact for client accounts and consultants,
ensuring a customer-centric approach
Proactively identify trends to enhance client resolution
experiences and implement solutions for improvement
Manage client escalations and collaborate with various departments
to ensure a positive customer experience
Required Qualifications
Advanced knowledge of complex systems and business processes
Experience in client account management and customer service
Ability to work independently and exercise discretion in
decision-making
Proficiency in critical thinking and problem-solving
Commitment to ongoing learning and development opportunities
Keywords: VirtualVocations, West Covina , Solution Analyst, Professions , Vista, California
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