Junior Complaints Analyst
Company: VirtualVocations
Location: West Covina
Posted on: May 3, 2025
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Job Description:
A company is looking for a Complaints Analyst Junior, National
Remote.
Key Responsibilities:
Assist in managing the centralized complaint management process to
ensure timely resolution of complaints
Conduct research and investigations on complaints, including root
cause analysis
Collaborate with internal stakeholders to identify complaint trends
and recommend process improvements
Required Qualifications:
High School Diploma/GED
Must be 18 years of age or older
3+ years of experience in the financial services industry
Experience with complaint and escalation processes in financial
services
Experience with ServiceNow or other Customer Relationship
Management platforms
Keywords: VirtualVocations, West Covina , Junior Complaints Analyst, Professions , West Covina, California
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