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Quality Assurance Analyst

Company: VirtualVocations
Location: West Covina
Posted on: July 9, 2024

Job Description:

A company is looking for a Quality Assurance Analyst.



Key Responsibilities:

Monitor and guide production personnel as required
Audit sales/broker processes to ensure compliance with regulations and standards
Participate in call monitoring, provide trend data, and analyze quality reports


Required Qualifications:

Minimum 4 years' call center/sales experience; Medicare Health Plan knowledge preferred
Bi-lingual preferred
Strong knowledge of CMS Marketing Guidelines and industry regulations
Experience with systems such as Salesforce and TalkDesk
Demonstrated ability to manage multiple tasks with competing priorities

Keywords: VirtualVocations, West Covina , Quality Assurance Analyst, Professions , West Covina, California

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