IT Infrastructure Tech IV - (Plant/DC/WH support)
Company: Niagara Bottling, LLC
Location: Diamond Bar
Posted on: April 16, 2024
Job Description:
At Niagara, we're looking for Team Members who want to be part
of achieving our mission to provide our customers the highest
quality most affordable bottled water.Consider applying here, if
you want to:
- Work in an entrepreneurial and dynamic environment with a
chance to make an impact.
- Develop lasting relationships with great people.
- Have the opportunity to build a satisfying career.We offer
competitive compensation and benefits packages for our Team
Members.IT Infrastructure Tech IV - (Plant/DC/WH support)The IT
Technician IV executes IT activities necessary to support and
maintain the business. This includes planning and execution of
tasks to support project execution as needed for plant
build/support activities, end user equipment
preparation/troubleshooting as well as other IT related tasks. The
IT Technician IV is able to work in an autonomous fashion to
support the business and perform other IT tasks. The IT Technician
IV is the face of IT to the business, and as such has a high level
of focus on the end user experience and is able to quickly drive
issues to resolution.The position will support our Baltimore and
Richmond Plants and has to be based in or around either Baltimore,
MD OR Richmond, VA with a reasonable commute.
- Execute IT Support Department's Tactical goals.
- Work with the senior support team to execute projects based on
priorities, goals, and objectives.
- Take lead on executing day-to-day responsibilities.
- Follow IT Support Technician work schedule to ensure adequate
coverage for 24x5 support (On-call weekends).
- Maintain the highest level of customer service for our end
users (technical & soft skills).
- Take lead on the execution of departmental projects,
contributing where needed for successful completion.
- Delegate issues to appropriate IT Teams as needed.
- Provide notification to IT Support Management team when issues
are ongoing and impacting end users to keep them informed.
- Travel to remote plants as needed based on projects and support
needs
- Document all incoming issues and escalate to the appropriate
Support teams.
- Handle issues escalated up from lower level support team to
resolve end user and/or system issues.
- Please note this job description is not designed to contain a
comprehensive list of activities, duties or responsibilities that
are required of the employee for this job. Duties, responsibilities
and activities may change at any time with or without prior
notice.Qualifications
- Minimum Qualifications:
- 4 Years - Experience in Field or similar manufacturing
environment
- 4 Years - Experience in Position
- 2 Years - Niagara IT Systems Experience or equivalent
- 2 Years - Experience managing people/projects *experience may
include a combination of work experience and education
- List if any travel is required using percentage of time:
- 75% - on average travels 3 weeks out of the month
- Preferred Qualifications:
- 6 Years- Experience in Field or similar manufacturing
environment
- 6 Years - Experience working in Position
- 4 Years - Experience managing people/projects*experience may
include a combination of work experience and
educationCompetenciesThis position embodies the values of Niagara's
LIFE competency model, focusing on the following key drivers of
success:
- Lead Like an Owner
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues
directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and
external customers
- InnovACT
- Makes recommendations to continuously improve policies,
methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to
unexpected changes in situations or circumstances
- Increases performance through greater efficiency
- Find a Way
- Seeks to develop technical knowledge through learning from
other experts
- Understands interdepartmental impact of individual decisions
and actions
- Seeks solutions rather than placing blame
- Empowered to be Great
- Consistently looks for ways to improve one's self through
growth and development opportunities
- Communicates clearly and promptly up, down, and across
- Communicates effectively to manage expectationsAdditionally, IT
Technician IV is expected to demonstrate:
- Outstanding Customer/Client Focus.
- Strong technical skillset with ability to diagnose complex,
multi-faceted system issues.
- Strong knowledge of and experience with Microsoft Office
software.
- Good written and verbal communication skills.
- Strong hands on technology background on both hardware and
software platforms.
- Ability to adapt to change including advances in
technology.
- Provide technical guidance to Level I/II/III technicians
- Strong hardware troubleshooting skillset, familiarity with
laptops, desktops, servers and peripherals.
- Teamwork Orientated but able to work independently as
needed.Education
- Minimum Required:
- Associate's Degree in Computer Science, related field, or
equivalent work experience
- Preferred:
- Bachelor's Degree in Computer Science, related field, or
equivalent work experienceCertification/License:
- Required: A+ CompTIA or equivalent
- Preferred: MTA/MSCE, Network +Foreign Language
- Required: None Required
- Preferred: Elementary Proficiency, SpanishThe position will
support our Baltimore and Richmond Plants and has to be based in or
around either Baltimore, MD OR Richmond, VA with a reasonable
commute.Typical Compensation RangePay Rate Type: Hourly$33.45 -
$48.50 / HourlyBenefitsAny employment agency, person or entity that
submits a resume into this career site or to a hiring manager does
so with the understanding that the applicant's resume will become
the property of Niagara Bottling, LLC. Niagara Bottling, LLC will
have the right to hire that applicant at its discretion without any
fee owed to the submitting employment agency, person or
entity.Employment agencies that have fee agreements with Niagara
Bottling, LLC and have been engaged on a search shall submit resume
to the designated Niagara Bottling, LLC recruiter or, upon
authorization, submit resume into this career site to be eligible
for placement fees.
Keywords: Niagara Bottling, LLC, West Covina , IT Infrastructure Tech IV - (Plant/DC/WH support), Professions , Diamond Bar, California
Didn't find what you're looking for? Search again!
Loading more jobs...