Operations Supervisor

Company: T. Network
Location: West Covina
Posted on: August 4, 2022

Job Description:

Job DescriptionSalary: Job DescriptionT.Network is looking for a dedicated and driven Operations Supervisorto join our North America team! T.Network is a global logistics company focused on providing quality freight forwardingservices, while allowing our employees a true work-life balance. Our mission is to create trust and value through collaborative employee/customer experiences, powered by innovation and technology enabled solutions. To better achieve this mission, We are looking toexpand our Operations team in Chicago and Los Angeles by hiring a full time Operations Supervisor.About T.NetworkT.Network is a private owned global logistics company with U.S. locations in Itasca Illinois and The Greater Los Angeles area. The company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. T. Network is guided by its core values of experience, innovation, trust, and passion. With these values, anda belief in a collaborative employee/customer experience, T.Network is dedicated to putting the fun back in freight forwarding!Why Work with T.Network?

• Excellent opportunities for career growth
• Industry competitivesalary
• Blue Cross Benefitsas well as Vision and Dental
• 6% Match 401k
• Positive support-focused culture, collaborative work environment, strong core valuesthat guide the mission.
• Direct access to leadership
• Supportive work/life balanceOpportunity and ResponsibilitiesThe Operations Supervisor is responsible for managing the front office day to day operational communications and processes related to both air and ocean shipments. In addition, this role supports Sales in creating quotations and assisting with account implementation and procurement duties as assigned.
  • Responsible for managing air and ocean import/export shipments in CargoWise and resolve day to day communication between overseas, local partners and service providers.
  • Monitor air and ocean import/export shipments in CargoWise in conjunction with strategic operating partners.
  • Be proficient with CargoWise Freight Forwarding operations and provide training to new employees as well as strategic operation partners.
  • Ensure accurate customer billing and agent invoicing within CargoWise.
  • Create operational SOPs and monitor areas for continual improvement.
  • Build operational processes and standard with strategic operation partners and train as needed.
  • Regularly conduct market research for logistics trends and operational optimization.
  • Manage inbound/outbound contracts with service partners or carriers.
  • Provide support to sales team through attendance of sales calls, client SOP creation, sending market update materials and act as subject matter experts with CargoWise.
  • Build a vendor and partner base for T.NETWORK by vetting and qualifying partnership opportunities.
  • Handle quotation requests from operational partners and agents and respond within a timely manner.
  • Maintain and track quotation wins and losses statistics.
  • File ocean rates with the FMC via online portal and maintain internal T.NETWORK tariffs.
  • Manage customer onboarding and implementation as it pertains to operational procedures.Qualifications 5+ years of proven experience managing logistical operations with an NVOCC or 3PL. Bachelors degree in Business Administration or equivalent combination of education and work experience. Strong background in creating and establishing operational processes and best practices. Proven experience communicating and negotiating with service providers and carriers. Organized and detail oriented. Excellent communication skills. Proficient with Microsoft Office 365 tools and CargoWise preferredWhat MakesT.NETWORK Different?We dont want to be the biggest. We want to be the best!T.NETWORKbelieves that providing a stable work environment for our employees and focusing on our clients and employees equally creates the perfect recipe for success.T.NETWORK is an Equal Opportunity Employer m/f/d/v/so

Keywords: T. Network, West Covina , Operations Supervisor, Professions , West Covina, California