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Help Desk Lead

Company: Alera Group
Location: West Covina
Posted on: November 27, 2022

Job Description:

-Alera Group is seeking a Help Desk Lead -position to join their IT Support - team. - -Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? - If that is what you're looking for, this is your chance to be part of an amazing organization!Alera Group was formed on January 1, 2017 and is one of the largest independent, national insurance and financial services firms in the U.S. with over $900 million in revenue. - Alera Group is a very entrepreneurial firm bounded together via a culture of collaboration which is reinforced by the practice of The Collaborative Way. - -Responsibilities IT - Helpdesk Team Lead Primary Duties and Responsibilities: Primary duties include assigning and following up on tickets assigned to their helpdesk team, closing intermediate to advanced helpdesk requests, making sure tickets are properly documented, escalated, and resolved to the end user's satisfaction. This position will work closely with the other helpdesk team leads and communicate company initiatives from the helpdesk manager down to their team. This leader will be in regular communication with their team and provide or facilitate training when needed. -This position may be required to travel to offices in their region other than their base office, no more than 5%.Candidate must be organized, communicative, energetic, have a strong customer service personality, be well versed and experienced in Windows environments including networking. Ideal candidates will also have Office 365 experience.Candidate must be friendly, patient and work well in a team atmosphere. Responsibilities - - - Assigning tickets to the proper individuals and following up to ensure they are - - - - resolved in a timely and professional manner. - - - Provide technical support for users onsite and remote. - - - Alert the proper team regarding potential global issues. - - - Assist with onboarding/offboarding of users. - - - Work closely with the helpdesk manager to roll out IT department initiatives. - - - Provide input on new technology. Qualifications Requirements - Candidates must - - - Have a minimum 4 years' experience working in a support environment. - - - Intermediate level Office 365 expertise - Exchange, Teams, OneDrive etc. - - - Be well organized and have attention to detail. - - - Be a logical thinker with exceptional problem-solving skills. - - - Compose and provide clear and concise documentation. - - - Communicate with their team, end users, and management. - - - Have exceptional customer service skills. - - - Ability to lead a team as well as work with minimal supervision. - - - Available for on call and respond to emergencies when needed. - - - Have a reliable method of transportation. - - - Availability to travel to multiple offices in their region if necessary. - - - Desire to have fun and work for a great company. - - - Experience with ticketing systems. Bonus Qualifications - - - Extensive Office 365 experience. - - - Have at least 1 major certification from a company such as CompTIA, Cisco or - - - Microsoft. - - - - - - -Salary commensurate with experience. - - - - - - -Equal Opportunity Employment We're an - equal opportunity employer . - All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. - - If you're a California resident, please read the - California Consumer Privacy Act -prior to applying. - #pandoIQpPandoLogic. Keywords: Help Desk Supervisor, Location: West Covina, CA - 91793

Keywords: Alera Group, West Covina , Help Desk Lead, Other , West Covina, California

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