Automotive BDC Representative

Company: Envision CDJR West Covina
Location: West Covina
Posted on: November 24, 2022

Job Description:

Envision Motor Group is one of the fastest growing auto groups in the nation and, as part of our expansion, we're looking for sharp, energetic & driven personnel to add to our sales team at our CDJR store in West Covina.If you're money-driven, hard-working, ethical and want a shot at a career where you can make $4,000-$8,000 a month, feel free to apply. Full Job Description JOB DESCRIPTION Department: BDC Position: BDC Representative Reports To: BDC Manager or Designee Summary: The Business Development Center (BDC) Representative is responsible for receiving, processing, verifying, and distributing information from inbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.Employee is also responsible for handling inbound service inquiries, setting and confirming appointments, and making outbound calls regarding various customer care protocols including follow up on missed appointments, vehicle service status, service reminders, parts order status, and after-service follow up. Essential Duties include the following; however, other duties and responsibilities may be assigned. Answer incoming calls for various service and sales inquiries and/or appointments. Make outbound calls to existing customers for various purposes including: scheduling and confirming service appointments, providing vehicle status, follow-up service calls, and providing special programs information. Establish and track all guest data as directed by the guest contacts, and enter into Momentum CRM Interact with customers with an emphasis on customer care by maintaining a friendly, courteous, and professional demeanor at all times and providing accurate information. Schedule service appointments, to include date and time, for guests to meet with anAssistant Service Manager to address any service needs. Utilize detailed scripts provided by Dealership to ensure customer inquiries and concerns are addressed accurately and consistently and in accordance with Dealership and manufacturer objectives. Promptly and accurately enter all customer data, including name, date/time of call, nature of communication, and any other relevant information into the CRM. Complete all (100%) "To-Do'" items, as assigned to the Employee in the CRM, on a daily basis to ensure timely customer care and follow up. Adhere to Dealership's policies regarding the National Do Not Call List and Privacy Acts. Follow-up in a timely manner on all internet leads as directed by management, policy and/or procedures. Obtain assistance when the need arises to move outside the call center and to communicate with the dealership management or front-line employees on behalf of the customer. Perform other duties, as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess: High School diploma or equivalent. Previous customer service experience Sales experience required. Requires strong communication skills in order to work most effectively with customers. Excellent follow through and follow-up skills. Proficiency in Microsoft Word, Excel, PowerPoint and Outlook. Able to problem solve and handle a variety of issues. Must be self-motivated and able to follow direction and able to work independently or as a team. Ability to multi-task projects, establish priorities, work independently and organize effectively. Must be detail orientated and be able to work under pressure. Compensation: $18.00 per hour + HUGE BONUS OPPORTUNITIES.Job Type: Full-timePay: $18.00 per hour + bonusesBenefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Vision insuranceSchedule: 8 hour shift Weekend availabilitySupplemental pay types: Bonus pay Commission payExperience: Customer service: 1 year (Preferred)Work Location: One locationJob Type: Full-timePay: $18.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement planSchedule: 8 hour shift Holidays Monday to Friday Weekend availabilitySupplemental pay types: Bonus pay Commission payExperience: Internet Automotive Sales: 1 year (Required) Automotive BDC Sales: 1 year (Required)Language: Spanish (Preferred)License/Certification: Driver's License (Required)Work Location: One location

Keywords: Envision CDJR West Covina, West Covina , Automotive BDC Representative, Other , West Covina, California