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Member Liaison

Company: Lakeside Medical
Location: West Covina
Posted on: January 13, 2022

Job Description:

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success. Essential Duties and Responsibilities include the following: * Assists in contacting all new and current members to facilitate their care * Educates Medical Group members on their health care team * Assists with any concern or issues regarding customer service; including feedback regarding the office and/or PCP visit, changing PCP, referral process, resources etc. * Provides service recovery by facilitating member's needs by working directly with appropriate Office Manager and staff * Meets one on one with members to educate and support them whenever possible * May assist patients with various appointments and scheduling * Conducts patient experience initiatives as needed * Maintains routine communications with members providing timely follow up to ensure issues are resolved * Educates members on clinic processes and programs * Other duties as assigned by management Education and/or Experience: * Successful completion of High School with Diploma, Bachelors Degree Preferred * Minimum 2 years experience in health care * Excellent verbal, written, and interpersonal communication skills * Proficient at Microsoft Office products * Ability to work independently * Bi-lingual (Spanish) a plus * Travel Required We offer a full benefits package which includes employer paid medical, pharmacy and dental benefits. We offer a generous PTO package, 401k Retirement Savings, Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement & Licensed Renewal Fees for our clinical staff. Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Keywords: Lakeside Medical, West Covina , Member Liaison, Other , West Covina, California

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