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Auto Advisor

Company: First Financial Credit Union
Location: West Covina
Posted on: June 4, 2021

Job Description:

When you join First Financial Credit Union as a Auto Advisor at our operations center in West Covina (soon to be moving to Pasadena), you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members, our teams, and ourselves.

Position Overview

This position is accountable for facilitating an exceptional auto buying experience to FFCU members by advising on and sourcing new and pre-owned vehicles for FFCU members. The Auto Advisor collaborates with branch and contact center staff to ensure all members receive prompt and superior service.

Essential Functions/Duties include:

  • Interviewing members to determine vehicle requirements for pre-approved loans.
  • Contacting brokers and dealers to negotiate prices on vehicles.
  • Arranges for delivery and acceptance of vehicle through the branch, corporate office, or wherever the member desires delivery to take place.
  • Provides professional and timely contact with FFCU Members for the locating and negotiating prices of vehicles and ultimately closing of pre-approved vehicle loans.
  • Informing the Member of various vehicles available and options of closing the sale.
  • Will act as the point of contact for the members so no contact with dealer or broker is required.
  • Implementing mission, vision and values of the Credit Union, the Code/Standards of Excellence, and corporate policy in all dealings with members, co-workers and others.

Minimum Requirements

  • High School Diploma; College education preferred.
  • Possess some knowledge of the automobile industry and must have excellent written, communication, member service skills and a positive attitude.
  • Minimum of three (3) years of consumer lending experience is preferred.
  • Auto Advisor
  • A working knowledge of the Auto Industry, DMV regulations, Civil Code and Federal laws that related to automobiles
  • A working knowledge of lending techniques.
  • Attention to detail and organization.
  • Computer proficiency in PC applications and loan origination/automated underwriting systems.
  • Valid current driver's license and auto insurance coverage
  • The incumbent must be able to perform this job safely, without endangering the health or safety of him/her or others.

Our Culture

At the very heart of who we are is doing what is in the best interest of our members, employees, and the California educational community. By listening to, and knowing the needs of our membership, we have become their trusted advisor. We focus on our members' end-to-end experience (journey) and employees are empowered to help members make their financial dreams a reality. To that end, we focus on hiring for talent and the right fit for our culture.

We are in business to serve the educational community, and our internal members our talented staff with the same respect and extraordinary service expectations.

At the credit union, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision, our passion for the educational community, and for delivering exceptional service with the right attitude.

We believe in a good work/life balance and retaining our employees. We hire motivated people who we train to expertly perform and excel in their position--all in an environment where you can flourish and advance.


We offer the following exceptional benefits:

  • Medical, Dental and Vision
  • Paid Time Off (PTO) for Non-Union employees (accruing from day one)
  • Additional PTO for every 5 years of service (up to 4 weeks)
  • 401(k) with 4% Safe Harbor Employer Contributions
  • Gain Sharing (Profit Sharing)
  • Additional Incentives and Recognition based on performance
  • Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)

Community Minded, Just Like You

Our dedication to the educational community sets us apart from the big banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) enthusiastically spend hours volunteering at local schools each year. In addition, we zealously give back in many other ways, including:

  • Donations to local schools from both members and staff
  • Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
  • Community involvement local charities


We value and take tremendous pride in serving the financial needs of the California educational community. We were founded by educators for educators over 85 years ago. It's a role we take seriously and a mission to which we are just as committed to today as we were in 1933.

We continue to uphold a focus on educators, maintaining a charter and mission statement that emphasize our dedication. We have held steadfast to our commitment and have not changed our focus nor abandoned our relationship with the educational community over the years for the general public (as many credit unions have done to their core membership). In fact, our Board of Directors consists of current and retired educators, ensuring that the educational community will remain our focus on an ongoing basis.

For over 85 years, we have been providing better value to members, consistently demonstrating our commitment with our time- and money-saving products and services designed specifically for the needs of the California educational community.

We have 11 branches in Southern California, serving Los Angeles County, Orange County, San Diego County, the Inland Empire, the San Gabriel and San Fernando Valleys.

Career Opportunities

We are looking for talented people who share our vision, our passion for the educational community, for delivering exceptional service and for doing what is in the best interest of our members.

Keywords: First Financial Credit Union, West Covina , Auto Advisor, Other , West Covina, California

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