If you are energetic, love to work
with members/customers, and thrive in a service-based atmosphere,
then you will find a tremendous opportunity with First Financial
When you join First Financial Credit
Union (FFCU) as a Member Contact Representative in our member
contact center, you are joining a team of dedicated, self-motivated
individuals who enjoy helping others and working in a collaborative
and progressive environment. We do not shy away from our success
and work hard each day to make great things happen for our
members/customers, our teams, and ourselves. Please note, FFCU's
member contact center, is currently located in West Covina, but
will be relocated to FFCU's new operation center in Pasadena at
2900 Bradley Street sometime in the near future.
As a Member Contact Representative,
you will be able to use your excellent communication skills to
provide professional and personalized service to our
Members/Customers. You will have the opportunity to showcase your
success and earn incentives when you meet monthly sales/service
goals. In addition, you have the satisfaction of helping our
members/customers while learning and growing with in the Financial
On a daily bases you will- Answer
incoming telephone calls and assist members with any of the
following: -Resolving problems -Cross-selling credit union products
-Rate quotations/negotiations -Researching account information
-Ordering checks, statements and check copies And more...
At the very heart of who we are is
doing what is in the best interest of our members, employees, and
the California educational community. By listening to, and knowing
the needs of our membership, we have become their trusted advisor.
We focus on our members' end-to-end experience (journey) and
employees are empowered to help members make their financial dreams
a reality. To that end, we focus on hiring for talent and the right
fit for our culture.
We are in business to serve the
educational community, and our internal members our talented staff
with the same respect and extraordinary service expectations.
At the credit union, we believe that
talent and attitude count as much as skill and experience. As a
result, we are looking for talented people who share our vision,
our passion for the educational community, and for delivering
exceptional service with the right attitude.
We believe in a good work/life
balance and retaining our employees. We hire motivated people who
we train to expertly perform and excel in their position--all in an
environment where you can flourish and advance.
We offer the following exceptional
-Medical, Dental and Vision
-Vacation time for Union employees
(accruing from day one) available after 1 year of service
-Additional Vacation Service award
for every 5 years of service (up to 4 weeks)
-401(k) with 5% Safe Harbor Employer
-Gain Sharing (Profit Sharing)
-Additional Incentives and
Recognition based on performance
-Special Product Pricing (discounted
loan rates and interest on accounts with no minimum balance)
-Frequent employee appreciation and
-Opportunity to win trips with
Community Minded, Just Like
Our dedication to the educational
community sets us apart from the big banks and other credit unions.
Our staff and volunteers (Board Members and Supervisory Committee)
enthusiastically spend hours volunteering at local schools each
year. In addition, we zealously give back in many other ways,
- Donations to local schools from
both members and staff
- Teacher Grants, Classroom Supplies
Grants, Teaching Credential Grants, and Scholarships for Graduating
High School Seniors (and those pursuing their education)
- Community involvement local
We value and take tremendous pride
in serving the financial needs of the California educational
community. We were founded by educators for educators 85 years ago.
It's a role we take seriously and a mission to which we are just as
committed to today as we were in 1933.
We continue to uphold a focus on educators, maintaining a
charter and mission statement that emphasize our dedication. We
have held steadfast to our commitment and have not changed our
focus nor abandoned our relationship with the educational community
over the years for the general public (as many credit unions have
done to their core membership). In fact, our Board of Directors
consists of current and retired educators, ensuring that the
educational community will remain our focus on an ongoing
For 85 years, we have been providing better value to members,
consistently demonstrating our commitment with our time- and
money-saving products and services designed specifically for the
needs of the California educational community.
We have 11 branches in Southern California, serving Los Angeles
County, Orange County, San Diego County, the Inland Empire, the San
Gabriel and San Fernando Valleys.
We are looking for talented people
who share our vision, our passion for the educational community,
for delivering exceptional service and for doing what is in the
best interest of our members.
Job Posted by ApplicantPro