Medical Assistant II
Company: AltaMed Health Services
Location: West Covina
Posted on: May 3, 2021
Functions as an AltaMed ambassador, is welcoming and attentive
to the needs of all patients and creates a positive patient
experience by managing expectations while demonstrating compassion
and respect. The M.A. II will assist in the provision of direct
patient care by performing routine patient care procedures and
technical/clerical support services in the clinical setting. He/She
will perform this role by building relationships with patients,
listening to them and gaining their trust. He/She will also
demonstrate compassion and respect and will be proactive in
managing patients expectations. In addition, the M.A. II will
document all specialties in the Electronic Health Record (EHR) and
assist with more administrative responsibilities that include
providing feedback on Back Office processes to the Nursing
Supervisor/Manager. Will also assist in achieving department goals
and objectives by providing support and guidance to the M.A. team
as a mentor and trainer. If working at the Patient Service Center,
will provide other duties over the telephone.
Perform patient intake (i.e. vitals, chief complaints).
Perform all requested orders (i.e. vaccines, medication
administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in
order to prepare for provider visit.
Document intake into EHR (for all specialties).
Effectively manage assigned patient flow and other teams patient
Maintain patient care areas clean and stocked. Includes assisting
with supply/med/vaccine inventory/logs.
Schedule follow-up appointments and "no-shows".
Function as a patient advocate by ensuring patient concerns are
resolved and/or addressed in a timely manner.
Coordinates patient care by interfacing with Patient Centered
Medical Home and other team members.
Responsible for assisting in the training and development of new
and/or existing M.A. I staff as needed.
Responsible for providing feedback regarding back office procedures
to the M.A. III staff and/or Nursing Supervisor/Manager.
Performs other related duties as assigned. Position May Include
Patient Service Center (PSC) Responsibilities
Perform patient intake over the phone.
Perform all requested orders (i.e printing and mailing of after
visit summary, printing labs, routing messages to the right pools,
scheduling of appointment etc.) Qualifications
Medical Assistant certificate along with a high school diploma
or equivalent required.
CPR/First Aid certificate required.
A minimum of 2 years of experience as a back office Medical
Assistant required; 3 years preferred. Prior experience as a "lead"
Bi-lingual English/Spanish/Mandarin/Cantonese strongly
Keywords: AltaMed Health Services, West Covina , Medical Assistant II, Other , West Covina, California
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