Front Desk
Company: HOFS HUT RESTAURANTS INC
Location: West Covina
Posted on: April 8, 2021
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Job Description:
Job DetailsJob LocationLucille's BBQ West Covina - West Covina,
CADescriptionPOSITION SUMMARYThe Front Desk provides warm,
friendly, and immediate greetings to guests at the door. Records
guestinformation and provide accurate quote time when appropriate.
Seats, and presents clean menus toguests in a friendly,
professional, and quick manner. Assist servers in various steps of
service includingthe removal of dishes and tableware and preparing
tables in a professional manner for new guests.Candidates should be
organized, able to think and act quickly and effectively while
retainingself-composure.ESSENTIAL DUTIES AND RESPONSIBILITIESThe
essential functions include, but are not limited to the following:
Greeting and seating guests, presenting menus to guests, informing
them of special menu items Working in a team environment with the
ability to be an effective team player Maintaining adequate
knowledge of location's food offering and preparation Providing
guests with hospitality in a manner that achieves Company service
standards andexceeds their expectations Taking guest information
and quoting wait time to guests accurately when tables are
notimmediately available Planning reservations and waitlist parties
in advance, at or within the given time or time frame Reviewing the
floor plan to assess current and upcoming table availability
changes Observing tables and keeping track of clean, dirty, and
occupied tables Cleaning, organizing, and stocking menus at the
front desk Answering the phone in accordance with Company
standards; answering questions concerningthe menu and restaurant
Assist food servers by removing used or unnecessary items from
guests' table; providing initialbeverage service; bussing table and
resetting for new guests Interacting with guests entering and
departing, ensuring a positive dining experience Filling to go
orders, if applicable, according to food and beverage
specifications and preparation,and packaging standards Maintaining
restrooms throughout shift Supporting food servers and kitchen
staff in other duties as required Take pride in your personal
appearance; reporting to work in neat and clean
clothing;maintaining well-groomed hair and personal hygiene as
established by Company policy Display integrity and honesty in all
aspects of your employment Performing other duties as
directedQualificationsKNOWLEDGE, SKILLS, AND ABILITIES Excellent
verbal and written communication skills. Excellent interpersonal
and conflict resolution skills. Excellent organizational skills and
attention to detail. Ability to remain calm while working under
pressure in a fast-paced environment. Ability to act with integrity
and professionalism Must possess proficient ability to communicate
in English in an oral and written format. Ability to absorb and
retain information quickly; ability to pass menu related tests
California food handler's card required Basic mathematical skills;
ability to handle cash to make change Basic reading and writing
skills Basic computer skills Multi-task orientedMINIMUM
QUALIFICATIONS NEVADA - Must be 18 years of age or older at the
time of application Willingness to work evenings and weekends as
required Knowledge of and ability to adhere to workplace safety
procedures Must be able to suggestively sell food and beverage
itemsPREFERRED QUALIFICATIONS One or more years of full-service
restaurant experiencePHYSICAL DEMANDS AND WORK ENVIRONMENTThe
physical demands described here are representative of those that
must be met by a team memberto successfully perform the essential
functions of this position. Reasonable accommodations may bemade to
enable individuals with disabilities to perform the functions.While
performing the duties of this position, the team member is standing
the entire shift. A seat ismade available at the front desk for
those coordinating or greeting. The team member frequentlyreaches,
bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The
team member frequently isrequired to use hands or fingers, handle
or feel objects, tools, or controls in repetitive motions. Theteam
member is frequently required to walk; sit; and reach with hands
and arms. The team memberfrequently carries trays up to 50 pounds
and occasionally lifts and carries tubs and cases weighing upto 75
pounds. The team member must frequently communicate with guests and
coworkers. The teammember is occasionally exposed to hazards
including, but not limited to cuts from knives, slipping,tripping,
falls and burns; frequent exposure to smoke, steam, high
temperatures, humidity, extremecold; frequent contact/immersion of
hands in water, sanitation solutions, meat products,
poultryproducts, seafood and produce items and frequent washing of
hands.NOTEThis job description in no way states or implies that
these are the only duties to be performed by theteam member(s)
incumbent in this position. Team members will be required to follow
any otherjob-related instructions and to perform any other
job-related duties requested by any personauthorized to give
instructions or assignments. All duties and responsibilities are
essential functions andrequirements and are subject to possible
modification to reasonably accommodate individuals
withdisabilities. To perform this job successfully, the incumbents
will possess the skills, aptitudes, andabilities to perform each
duty proficiently. Some requirements may exclude individuals who
pose adirect threat or significant risk to the health or safety of
themselves or others. The requirements listedin this document are
the minimum levels of knowledge, skills, or abilities. This
document does notcreate an employment contract, implied or
otherwise, other than an "at-will" relationship.
Keywords: HOFS HUT RESTAURANTS INC, West Covina , Front Desk, Other , West Covina, California
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