Front Desk

Company: HOFS HUT RESTAURANTS INC
Location: West Covina
Posted on: April 8, 2021

Job Description:

Job DetailsJob LocationLucille's BBQ West Covina - West Covina, CADescriptionPOSITION SUMMARYThe Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guestinformation and provide accurate quote time when appropriate. Seats, and presents clean menus toguests in a friendly, professional, and quick manner. Assist servers in various steps of service includingthe removal of dishes and tableware and preparing tables in a professional manner for new guests.Candidates should be organized, able to think and act quickly and effectively while retainingself-composure.ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential functions include, but are not limited to the following: Greeting and seating guests, presenting menus to guests, informing them of special menu items Working in a team environment with the ability to be an effective team player Maintaining adequate knowledge of location's food offering and preparation Providing guests with hospitality in a manner that achieves Company service standards andexceeds their expectations Taking guest information and quoting wait time to guests accurately when tables are notimmediately available Planning reservations and waitlist parties in advance, at or within the given time or time frame Reviewing the floor plan to assess current and upcoming table availability changes Observing tables and keeping track of clean, dirty, and occupied tables Cleaning, organizing, and stocking menus at the front desk Answering the phone in accordance with Company standards; answering questions concerningthe menu and restaurant Assist food servers by removing used or unnecessary items from guests' table; providing initialbeverage service; bussing table and resetting for new guests Interacting with guests entering and departing, ensuring a positive dining experience Filling to go orders, if applicable, according to food and beverage specifications and preparation,and packaging standards Maintaining restrooms throughout shift Supporting food servers and kitchen staff in other duties as required Take pride in your personal appearance; reporting to work in neat and clean clothing;maintaining well-groomed hair and personal hygiene as established by Company policy Display integrity and honesty in all aspects of your employment Performing other duties as directedQualificationsKNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal and written communication skills. Excellent interpersonal and conflict resolution skills. Excellent organizational skills and attention to detail. Ability to remain calm while working under pressure in a fast-paced environment. Ability to act with integrity and professionalism Must possess proficient ability to communicate in English in an oral and written format. Ability to absorb and retain information quickly; ability to pass menu related tests California food handler's card required Basic mathematical skills; ability to handle cash to make change Basic reading and writing skills Basic computer skills Multi-task orientedMINIMUM QUALIFICATIONS NEVADA - Must be 18 years of age or older at the time of application Willingness to work evenings and weekends as required Knowledge of and ability to adhere to workplace safety procedures Must be able to suggestively sell food and beverage itemsPREFERRED QUALIFICATIONS One or more years of full-service restaurant experiencePHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by a team memberto successfully perform the essential functions of this position. Reasonable accommodations may bemade to enable individuals with disabilities to perform the functions.While performing the duties of this position, the team member is standing the entire shift. A seat ismade available at the front desk for those coordinating or greeting. The team member frequentlyreaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently isrequired to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. Theteam member is frequently required to walk; sit; and reach with hands and arms. The team memberfrequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing upto 75 pounds. The team member must frequently communicate with guests and coworkers. The teammember is occasionally exposed to hazards including, but not limited to cuts from knives, slipping,tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extremecold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultryproducts, seafood and produce items and frequent washing of hands.NOTEThis job description in no way states or implies that these are the only duties to be performed by theteam member(s) incumbent in this position. Team members will be required to follow any otherjob-related instructions and to perform any other job-related duties requested by any personauthorized to give instructions or assignments. All duties and responsibilities are essential functions andrequirements and are subject to possible modification to reasonably accommodate individuals withdisabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, andabilities to perform each duty proficiently. Some requirements may exclude individuals who pose adirect threat or significant risk to the health or safety of themselves or others. The requirements listedin this document are the minimum levels of knowledge, skills, or abilities. This document does notcreate an employment contract, implied or otherwise, other than an "at-will" relationship.

Keywords: HOFS HUT RESTAURANTS INC, West Covina , Front Desk, Other , West Covina, California