Phone Receptionist, bilingual Spanish West Covina
Company: Lakeside Medical
Location: West Covina
Posted on: January 12, 2021
As one of the fastest growing Independent Physician Associations
in Southern California, Regal Medical Group, Lakeside Community
Healthcare & Affiliated Doctors of Orange County, offers a
fast-paced, exciting, welcoming and supportive work environment.
Opportunities abound, and enterprising, capable, focused people
prosper with us. We promote teamwork, nurture learning, and
encourage advancement for all of our employees. We want to see you
excel, because we believe that your success is our success. We are
seeking a Receptionist for our West Covina location. This position
is responsible for answering phone calls, scheduling appointments,
taking detailed telephone messages and documenting all patient
communication . Essential Duties and Responsibilities include the
following: 1. Receives incoming calls through phone queues
involving multiple issues from Members and Health Plans. 2.
Maintains or exceeds quality and productivity standards of a
minimum of 65 calls per day with matching documentation. 3.
Anticipates our customers/caller's needs: Understanding the wants
and needs of customers, listening for cues and identifying how to
respond and determining what level of intervention they may need.
4. Maintain patient confidentiality so that HIPAA compliance is
observed at all times. 5. Process member's demographic updates. 6.
Ability to work independently in the resolution of telephonic
issues. 7. Comply with office safety, infection control, universal
precaution and exposure policies. 8. Maintain an awareness of
changes in policies, procedures and protocol. 9. Handles designated
assignments and prioritize work in order to maintain workflow. 10.
Ensures written and verbal communication with all levels of staff,
MDs and administration with accuracy and with good grammar. 11.
Displays professionalism, warm and pleasant phone personality,
emphasizing tact, empathy, good judgment and patience. 12. All
other duties as directed by management. Education and/or
Experience: 1. Minimum two (2) years of high volume call center
experience. 2. High School Diploma or equivalent is required. 3.
Ability to deal responsibly with matters of a confidential nature.
4. Ability to multi-task and meet deadlines in a high stress
environment 5. Must have excellent communication skills, both
verbal and written. 6. Ability to read, write and understand the
English language. 7. Pleasant telephone manner as well as telephone
etiquette. 8. Proficient in MS Office programs (i.e., Word, Excel,
Outlook, Access and Power Point). 9. Knowledge of computers, faxes,
printers and all other office equipment. 10. Self-starter, willing
to take on multiple tasks. 11. Must be able to review and interpret
health plan benefits and provider contracts. 12. Able to interface
with customers both internal and external of RMG. 13. Typing 45 WPM
with accuracy. 14. Ability to communicate effectively orally and
written answering and resolving a minimum of 65 calls per day with
matching documentation. 15. Strong organizational skills with
emphasis on prioritizing and attention to details. Full Time
Position Benefits: The success of any company depends on its
employees. For us, employee satisfaction is crucial not only to the
well-being of our organization, but also to the health and wellness
of our members. As such, we are firmly dedicated to providing our
employees the options and resources necessary for building security
and maintaining a healthy balance between work and life. Our
dedication to our staff is evident in our comprehensive benefits
package. We offer a very generous mixture of benefits, including
many employer-paid options. Health and Wellness: * Employer-paid
comprehensive medical, pharmacy, and dental for employees* Vision
insurance* Zero co-payments for employed physician office visits*
Flexible Spending Account (FSA)* Employer-Paid Life Insurance*
Employee Assistance Program (EAP) Savings and Retirement: * 401k
Retirement Savings Plan* Income Protection Insurance Other
Benefits: * Paid Time Off (PTO)* Company celebrations* Employee
referral bonus program* Employee Assistance Program*
Business-casual working environment* Sick days* Paid holidays*
Mileage Employer will consider for employment qualified applicants
with criminal histories in a manner consistent with the
requirements of the LA City Fair Chance Initiative for Hiring
Keywords: Lakeside Medical, West Covina , Phone Receptionist, bilingual Spanish West Covina, Other , West Covina, California
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