OVERVIEW OF POSITION:
Responsible for the management of the daily departmental
operations and functions under the direction of a clinician or
Registered Nurse of a given patient care area; the direct
supervision of Medical Assistants, clerical teammates or teammates
LVN, and providing direct patient care daily. Responsible for
performing operational duties as required under the direction of
the site administrator or designee.
Work schedule: Monday to Friday 8am to 5pm
Seeking a candidate with outpatient experience in an internal
medicine, family practice or urgent care setting.
Prior supervisor experience in an ambulatory setting
Consistently exhibits behavior and communication skills that
demonstrate our company's commitment to superior customer service,
including quality, care and concern with each and every internal
and external customer.
Closely monitors patient safety at all times; i.e. does not
leave patient on an exam table unattended and participates in our
company's fall prevention program.
Complies with our company's sharps safety program at all times,
i.e. only using devices with safety features and employing safe
Supervises clinical operations of a given patient care area.
Anticipates the needs of the Primary Care Physician (PCP) and
carries out orders.
Performs simple to moderately complex nursing procedures within
the scope of practice of an LVN.
Obtains, interprets, records and reports vital signs
(temperature, pulse, respiration, blood pressure, and pain scale),
height, weight and other pertinent patient information to the
Under the direction of a clinician or Registered Nurse
implements a plan of care by performing nursing interventions and
assisting with procedures.
Performs various patient tests and procedures within the scope
of practice of an LVN.
Administers medications and other therapeutic modalities within
the scope of practice of an LVN.
Maintains clinical standards outlined in the clinical operations
policies and procedures manual. Identifies deficiencies and
makes recommendations for change.
Documents and maintains records of medical and nursing
Coordinates with clinicians and ancillary departments to plan
daily work assignments according to teammate’s abilities, patient
and clinician schedules, patient flow and procedures.
Ensures that all equipment is maintained.
Performs telephone screening under the direction of
Manages ordering and maintaining of all supplies.
Notifies pharmacies of new prescriptions and authorizations of
refills as ordered by clinician.
Participates in educational programs to enhance nursing
Adheres to Standard Precautions at all times.
Adheres to safety policies and procedures at all times.
Assists the Site Administrator/Manager in ensuring compliance
with certification, competencies and compliance measures.
Evaluates Care Team Member 1 and 2 (CTM 1 & 2) competencies.
Participates in Care Team member hiring and termination.
Backs-up Care Team Member 1 and care Team Member 2 as
Coordinates teammate coverage and ensure proper
Performs teammate evaluations.
Assists with Quality Metrics, Comprehensive Health Assessment
Programs (CHAPS) formally HCC research, telephone call procedures,
and patient follow up procedures.
Identifies and participates in quality improvement projects.
Uses, protects, and discloses our patients’ protected health
information (PHI) only in accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards.
Ensures monthly expiration logs for medications and sample
medications (refrigerated and non-refrigerated) are maintained.
Ensures yearly expiration logs for Preventative Maintenance (PM)
are performed as needed.
Ensures EKG reconciliation is performed and confirmed EKG’s are
seen by clinician before patient is discharged.
Ensures referral tickler file / log are maintained.
Ensures immunization records and updating EHR (including
California Immunization Registry (CAIR)) are performed.
Frequently monitors overdue orders and follows approved process
to address the orders.
Assists with Meaningful Use (MU) initiative by encouraging
patients to sign up for Follow My Health (FMH), obtaining patient’s
email addresses, updating smoking status, and other
Assists clinicians with medication reconciliation per
Uses approved standing orders to perform, order test and update
Assists with entering referrals in electronic health records EHR
for clinician to authorize.
Enters medical billing charges for services rendered in EHR.
Participates in all mandatory training including those that
could be held after working hours including the weekend
Attends mandatory annual skills validation and Annual Clinical
Updates that may take place during evening hours and or weekends
(selected Saturdays only).
Participates in facilitation of annual skills validation for
Medical Assistants take place during evening hours and or weekends
(selected Saturdays only).
Participates in all Nursing Leadership regional meetings and
Nurse Peer Review as needed.
Ensures all Patient Intervention Reports (PIR) have been
reviewed and actions taken.
Assists clinician and licensed nursing teammates in responding
to patient emergency situations as per Emergency Response
Participates in teammates / clinician “huddles”.
Conducts pre and post-operative teaching for the patient, taking
into account all psychological, physiological and religious
Works in collaboration with a clinician to prepare, monitor and
discharge patients after a procedure.
Cleans and stocks exam and procedure/surgery rooms.
Serves as a relief for the teammates.
Assists with all departments specific functions within the LVN
scope of practice.
Verifies that the informed consents for procedures have been
signed, dated and witnessed.
Prepares labels, collects and transports various specimens to
Cross trainings to work in other departments or other duties as
assigned by supervisor /management.
Performs additional duties as assigned.
1 or 2 years of post-high school education or a degree from a
Graduate of an accredited LVN program.
Current California LVN license.
I.V. therapy and phlebotomy certification.
Current Basic Life Support for Providers, by American Heart
Association (AHA) - (100% online certification is not
Over 1 year and up to and including 3 years of experience.
KNOWLEDGE, SKILLS, ABILITIES:
Manual dexterity to use/handle equipment and instruments.
Excellent verbal and written communication skills.
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. Optum, part of the UnitedHealth Group family
of businesses, brings together some of the greatest minds and most
advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Here you’ll
find incredible ideas in one incredible company and a singular
opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: Optum and its
affiliated medical practices are Equal Employment
Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. Optum and its affiliated
medical practices is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.