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Senior Scheduling Coordinator

Company: Intercare Therapy
Location: West Covina
Posted on: March 21, 2020

Job Description:

Intercare Therapy provides evidence-based behavioral and speech therapies that help children overcome challenges related to autism spectrum disorders. Our mission is to optimize the independence and quality of life of our clients and their families.As an organization, we strive to be:The preferred service provider to our clients and the preferred referral partner to our funding sources, providing rapid access to services, high quality clinical practice and customer service. The employer of choice in our field, providing all employees with a long term professional home and uniquely supportive organizational culture, as well as a fulfilling individual professional experience, no matter their position in the company.The Caseload Planner is responsible matching appropriate therapists with families in need of services based on multiple factors, including but not limited to, hours of authorized therapy, location, and availability.The Caseload Planner's work directly impacts employee satisfaction by optimizing their ideal work schedule, productivity, and earnings potential, while minimizing drive times. The Caseload Planner's work impacts client family satisfaction and therapeutic progress by optimizing the speed the client accesses as close to 100% of their authorized therapy hours as possible, with a well-matched clinical team.Primary Responsibilities:

  • Tracks clients awaiting their launch of therapy services, and communicates with families in a complete, timely, accurate and manner about potential start date of services
  • Matches therapists to client families with an eye towards creating a cohesive and logical caseload for each therapist
  • Tracks and adjusts schedules to reflect client family and staff availability changes
  • Creates training schedule for new hire therapists to shadow existing client therapy sessionsQualifications:
    • Minimum of 3 years prior scheduling experience or caseload planning
    • Prior experience with Central Reach highly preferred
    • Bilingual Spanish language skills highly desired
    • Highly Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
    • Enjoys creative problem-solving
    • Savvy with managing and defusing difficult or angry customers
    • Excellent written and verbal communication (heavy phone and email communication with client families and staff)
    • Excellent time management skills and ability to prioritize workload
    • Detailed-oriented and extremely organized
    • Intercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) OrdinanceLearn more about us on YouTube!If you have a BCBA and have experience in any of the following fields, we encourage you to apply:Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABAIntercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.

Keywords: Intercare Therapy, West Covina , Senior Scheduling Coordinator, Other , West Covina, California

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