Robotics Technical Support Specialist
Company: VirtualVocations
Location: West Covina
Posted on: May 3, 2025
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Job Description:
A company is looking for a Technical Support Specialist -
Robotics.
Key Responsibilities
Manage customer support tickets for tier 1 and tier 2 technical
issues, ensuring timely resolution and customer satisfaction
Serve as the first point of contact for customer sites, providing
prompt response and resolution
Leverage internal monitoring tools to efficiently diagnose and
resolve hardware, software, and network-related issues for
customers
Required Qualifications
Associate's or Bachelor's in Robotics, IT, Computer Science or
related field
2+ years of experience in a Technical Help Desk or Technical
Customer Support role
Extensive experience with ticketing systems and remote supporting
tools
Expertise in troubleshooting across hardware, software, and network
environments
Ability to manage multiple priorities and adapt to a fast-paced
environment
Keywords: VirtualVocations, West Covina , Robotics Technical Support Specialist, IT / Software / Systems , West Covina, California
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