Customer Experience Manager
Company: Michaels Stores
Location: West Covina
Posted on: May 22, 2023
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Job Description:
Customer Experience Manager page is loaded **Customer Experience
Manager****Customer Experience Manager**locationsWest Covina-940
Lakes Dr time typePart time posted onPosted Today job requisition
idR00123446 Store - LA-WEST COVINA, CA**We're here for the Makers!
Come be a part of the team where innovation and teamwork come
together to support the most exciting missions in the world!**
**Michaels is an Equal Opportunity Employer. We are here for all
Team Members and all Makers to create, innovate and be better
together.****To review a comprehensive list of benefits, please
visit** **CT and CO only -To review pay ranges for the position you
are applying for, please visit**Deliver a customer centric shopping
experience by managing and delivering effective front-end
operations and expectations. Lead the omni channel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.**Major Activities*** Assist
Store Manager in leading and managing adherence to Standard
Operating Procedures (SOPs) and Company programs to ensure
compliance to applicable laws and requirements; ensure execution of
Company policies and standards; hold team accountable for store
conditions and results* Ensure all front end policies and
procedures are followed; achieve your KPIs and manage your team to
achieve their role KPIs* Plan and lead the execution of the class
and in-store events in accordance with Company program* Lead the
Omni channel processes* Manage and execute shrink and safety
programs* Train, observe and coach customer experience team (sales
floor and cashier) to achieve results, participate in the
performance management process; support Talent Development of your
team; utilize the leadership competencies for continued
self-development* Serve as Manager on Duty (MOD) * Interacts with
others in an accepting and respectful manner; remains positive and
respectful, even in difficult situations; promotes commitment to
the organizations vision and values; projects a positive image and
serves as a role model for others* Acknowledge customers, help
locate product and provide solutions * Participate in the truck
un-load and stocking processes to ensure truck standards are
followed and completed within budget* Manage and execute the shrink
and safety programs* Cross trained in Custom Framing selling and
production * Other duties as assigned **Minimum Education** must be
at least 18 years of age**Preferred Type of experience the job
requires** Retail management experience preferred**Applicants in
the U.S. and Canada must satisfy federal, state, provincial and
local legal requirements of the job.**
Keywords: Michaels Stores, West Covina , Customer Experience Manager, Hospitality & Tourism , West Covina, California
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