Customer Experience Manager

Company: Michaels Stores
Location: West Covina
Posted on: May 22, 2023

Job Description:

Customer Experience Manager page is loaded **Customer Experience Manager****Customer Experience Manager**locationsWest Covina-940 Lakes Dr time typePart time posted onPosted Today job requisition idR00123446 Store - LA-WEST COVINA, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.****To review a comprehensive list of benefits, please visit** **CT and CO only -To review pay ranges for the position you are applying for, please visit**Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs* Plan and lead the execution of the class and in-store events in accordance with Company program* Lead the Omni channel processes* Manage and execute shrink and safety programs* Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development* Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others* Acknowledge customers, help locate product and provide solutions * Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Manage and execute the shrink and safety programs* Cross trained in Custom Framing selling and production * Other duties as assigned **Minimum Education** must be at least 18 years of age**Preferred Type of experience the job requires** Retail management experience preferred**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**

Keywords: Michaels Stores, West Covina , Customer Experience Manager, Hospitality & Tourism , West Covina, California