Customer Service Coordinator

Company: Transdev
Location: West Covina
Posted on: June 18, 2022

Job Description:

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Transdev is seeking individuals for the position of Customer Service Coordinator . This position is part of our management services contract with Foothill Transit, the second largest transit system in Los Angeles County, California. Foothill Transit is an award-winning bus system with a fleet of 361 vehicles and ridership of 14 million annually.

Responsible for assisting the Transit Store General Manager with coordinating administrative activities for the Contract and provide assistance to the Transit Store team.

Responsibilities

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• Prepare payroll submissions to corporate and respond to payroll related questions from employees
  
• Maintain sick/vacation accrual records
  
• Consults with Regional Human Resources Manager on human resources issues related to hiring, compensation, training, development, disciplinary actions and termination
  
• Assists with the understanding of human resource policies and procedures
  
• Coordinates the hiring process using the iCIMS system including creating requisitions, candidate screening, hiring, new employee set-up (I-9 Forms), payroll, and leaves of absence (FMLA)
  
• Ability to coordinate and manage a variety of tasks/projects to meet tight deadlines.
  
• Strong attention to detail and highly organized
  
• Ability to handle multiple projects with a high level of integrity and confidentiality as it relates to sensitive information.
  
• Above average computer skills with Microsoft Office Suite, E-mail, and Internet.
  
• Reviews and updates process and procedure documentation
  
• Promote a professional, friendly, customer-driven environment
  
• Assist Transit Stores with coverage
  
• Maintains confidentiality of all information
  
• Answer phones and customer inquiries in a timely manner
  
• Sell a variety of bus passes and tickets
  
• Assure pass sales reconciliation is accurate
  
• Prepare sales reports as necessary
  
• Issue ID's for discounted passes
  
• Other duties as required
  
  
  Qualifications
  
  Education, Licensing, and Certifications Required:
  
  
  • 
    
  • High school diploma or equivalent, such as a GED, required
    
    
    Education, Licensing, and Certifications Preferred:
    
    
    • 
      
    • Bachelor's degree preferred
      
      
      Experience:
      
      
      • 
        
      • 2 or more years of experience required
        
        
        Skills and Knowledge Required:
        
        
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        • Knowledge of all office equipment
          
        • Comprehensive knowledge of Microsoft Office
          
        • Ability to organize and prioritize tasks, manage time, and work without constant supervision
          
        • Strong written and oral communication skills
          
        • Ability to maintain a flexible attitude and approach to assignments
          
          
          Travel requirement (as a percent) :
          
          Pre-Employment Requirements:
          
          
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          • Must submit to drug testing and a background check
            
            
            Physical Requirements:
            
            
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            • Must be able to work shifts or flexible work schedules as needed.
              
            • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
              
            • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
              
            • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
              
              
              For more information please visit our website at www.transdevna.com/careers
              
              The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
              
              The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
              
              Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
              
              _EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
              
              Drug free workplace
              
              If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
              
              Job Locations USA-CA-West Covina
              
              Posted Date 13 hours ago (6/13/2022 12:24 AM)
              
              Requisition ID 2022-22692
              
              Position Category Administrative/Clerical/Payroll/HR/Accounting
              
              Internal Reference 540
              
              Company/Division Transdev Services
              
              
              
              
              
              
              
              
              

Keywords: Transdev, West Covina , Customer Service Coordinator, Hospitality & Tourism , West Covina, California