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Customer Service Representative

Company: Konnect Resources
Location: West Covina
Posted on: May 3, 2021

Job Description:

Job Description An excellent fast-growing exercising equipment distributor in the City of Industry are seeking great Customer Services Representatives to join their team Job Description: Present a positive and professional attitude towards the most difficult customers. Respond promptly and correctly to inquiries and requests. Resolve wide variety of problems from analysis through resolution. Utilize best methods and judgment to handle complex issues. Work diligently and independently throughout a set schedule. Communicate with customers through phone, email, chat, social media, and text. Understand wide line of fitness equipment at technical, operational and sales levels. Operate in cross-department efforts with Marketing, Sales, Warehouse and Shipping. Keep thorough records of customer information and interactions. Remain flexible with shifting workflow, assignments, and responsibilities. Communicate constantly with colleagues and management. Provide insight and suggestions to improve company processes. Create and edit spreadsheets, emails, and reports. Learn from coaching and feedback while growing from mistakes. Participate in seasonal overtime work (at 1.5x pay) Requirements Smart, energetic, and upbeat personality. Patience, calm and confidence during difficult interactions. Excellent written and verbal communication in English. Creative problem solver and thinker. Ability to self-train from proper resources and support. Microsoft Office knowledge - Outlook, Excel, and Word. Strong time-management from organization, multi-tasking, and prioritization skills. Bachelor's degree (preferred) Must pass background check and drug test when hired Preferences Experience in any of the following areas: Pay: $15.00 to $16.00 per hour Work Schedule: Monday to Friday 8:30pm to 5:30pm Status: Temporary with possibility of going permanent

Keywords: Konnect Resources, West Covina , Customer Service Representative, Hospitality & Tourism , West Covina, California

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