Assistant, Medical III
Company: AltaMed Health Services
Location: West Covina
Posted on: May 27, 2023
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Job Description:
Overview
Functions as an AltaMed ambassador, is welcoming and attentive to
the needs of all patients and creates a positive patient experience
by managing expectations while demonstrating compassion and
respect. The M.A. III will assist in the provision of direct
patient care by performing routine patient care procedures and
technical/clerical support services in the clinical setting. He/She
will perform this role by building relationships with patients,
listening to them and gaining their trust. He/She will also
demonstrate compassion and respect and will be proactive in
managing patient's expectations. In addition, the M.A. III will
function as an Electronic Health Record (EHR) Super User and will
perform more administrative responsibilities that include providing
feedback on Back Office processes to the Clinic Management; will
serve as a role model for "Care in Action". Will also assist in
achieving department goals and objectives by providing support and
guidance to the M.A. team as a mentor and trainer. If working at
the Patient Service Center, will provide other duties over the
telephone. If working with the Mammography and Pap Smear Registry,
will perform other duties related to ensuring all diagnostic test
results are appropriately managed for Registry patients.
Responsibilities
1. Perform patient intake (i.e. vitals, chief complaints).
2. Perform all requested orders (i.e. vaccines, medication
administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in
order to prepare for provider visit.
3. Document intake into EHR (for all specialties) and function as a
system superuser for AltaMed's EHR. Follow-up on in-basket message
and management tasks.
4. Makes rounds and manages patient flows in back and front
offices.
5. Ensures patient care areas clean and stocked, including supply,
medicine, and vaccine inventories/logs.
6. Function as a patient advocate by ensuring patient concerns are
resolved and/or addressed in a timely manner.
7. Responsible for assisting in the training and development of new
and/or existing staff as needed; includes completing random chart
audits.
8. Responsible for providing feedback regarding back office
procedures to all clinic management regarding improvements in
patient/work flow.
9. Responsible for participating in interviews and selection
process for M.A. I & II as needed; includes providing
performance-based feedback for existing staff.
10. Performs other related duties as assigned.
Position May Include Patient Service Center (PSC)
Responsibilities:
11. Perform patient intake over the phone
12. Perform all requested orders (i.e printing and mailing of after
visit summary, printing labs, routing messages to the right pools,
scheduling of appointment etc.) if working at PSC.
Position May Include Mammography and Pap Smear Registry
Responsibilities:
13. Follow up on Registry patients (Abnormal Paps, Mammograms,
Colorectal, and Lab results) by determining appropriate next
actions and contacting patient to provide information and
appointment scheduling assistance as necessary.
14. Track patients with a history of abnormal registry results to
ensure compliance with recommended actions
15. Follow up on pending Diagnostic orders (mammo registry
only).
16. Informs patients of PAP results and provide recommendation
based on ASCCP Screening Guidelines as directed by Registered Nurse
or Provider.
17. Documents and communicates activities via EHR with providers
and actions taken (e.g. medication, immunization records, nursing
care plans, etc.)
18. Performs, observes, and records symptoms, interactions and
progress of the patient and reports findings to the medical
provider. Does not make independent medical or healthcare
decisions.
19. Assist with referrals as needed.
Qualifications
Keywords: AltaMed Health Services, West Covina , Assistant, Medical III, Healthcare , West Covina, California
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