Knowledge Management Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Customer Experience Knowledge
Management Specialist.
Key Responsibilities
Help customers troubleshoot issues and gather insights on their
challenges
Create user-centered resources that build trust and promote product
adoption
Collaborate with teams to identify documentation needs and improve
existing materials
Required Qualifications
4+ years of experience in technical writing or product-related
content creation in SaaS
2+ years of experience in technical customer service for a
product-led SaaS product
Strong on-camera presentation skills with experience in creating
engaging video content
A genuine interest in understanding and using the product
actively
Experience with AI tools for enhancing content creation
Keywords: VirtualVocations, West Covina , Knowledge Management Specialist, Executive , Vista, California
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