Technical Support Escalation Manager
Company: VirtualVocations
Location: West Covina
Posted on: May 3, 2025
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Job Description:
A company is looking for a Technical Support Escalation
Manager.
Key Responsibilities
Act as the primary contact for escalated customer and partner
issues, improving customer experiences
Collaborate with engineering and operations teams to manage
escalated issues and ensure efficient resolution
Identify systematic issues and participate in improvement projects
to enhance processes and customer satisfaction
Required Qualifications
7+ years of experience in the technology industry, customer
service, or related fields
Bachelor's or Master's degree in technology, business, or a related
field with relevant experience
Ability to meet security screening requirements for the role
Experience in customer service and support, with technical
troubleshooting skills
Experience in escalation management and critical situation
handling
Keywords: VirtualVocations, West Covina , Technical Support Escalation Manager, Executive , West Covina, California
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