Customer Contact Center Manager

Company: VirtualVocations
Location: Norwalk
Posted on: May 1, 2025

Job Description:

A company is looking for a Customer Contact Center Manager to oversee the daily operations of its Customer Contact Center.
Key Responsibilities

Manage day-to-day operations of the Customer Contact Center and ensure team goals are met
Drive employee engagement, development, and performance management, including hiring and conducting performance reviews
Lead strategic improvement initiatives and monitor call responsiveness metrics

Required Qualifications

BA degree or equivalent work experience
5+ years of professional experience
Proven leadership skills
Ability to handle multiple priorities and motivate others
Strong organizational skills

Keywords: VirtualVocations, West Covina , Customer Contact Center Manager, Executive , Norwalk, California

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