DUNKIN - General Manager
Company: Dunkin' Franchisee Of Dunkin Donuts
Location: West Covina
Posted on: September 18, 2023
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Job Description:
OverviewA Restaurant General Manager is generally responsible
for providing strong, positive leadership to his/her team to
deliver great and friendly guest experiences, operational
excellence and for helping to build profitable top line sales of a
single restaurant. They are responsible for the overall operation
of the restaurant according to Dunkin standards, franchisee
policies and procedures and in compliance with all applicable
laws.Responsibilities Include:Able to perform all responsibilities
of restaurant team membersLead team meetingsDeliver training to
restaurant team membersEnsure Brand standards, recipes and systems
are executedCreate and maintain a guest focused culture in the
restaurantReview guest feedback results and implement action plans
to drive improvementCommunicates restaurant priorities, goals and
results to restaurant team membersExecute new product roll-outs
including training, marketing and samplingMaintain a safe, secure,
and healthy environment by following and enforcing safety, food
safety, and sanitation requirements and complying with all
applicable lawsControl costs to help maximize
profitabilityCompletion of inventory on a periodic basis as
determined by FranchiseeCompletion of weekly labor schedule
ensuring all shifts are staffed to meet guest demand and service
standardsCompletion of DCP and other vendor ordersConduct
self-assessments and corresponding action plansEnsure restaurant
budget is met as determined by FranchiseeManages cash over/short in
restaurant and ensures team members are following franchisees cash
management policiesEngages with Dunkin Brands Field Operations team
as appropriateManagement Responsibilities Include:Recruit, hire,
onboard and develop restaurant team membersPlan, monitor, appraise
and review employee performanceCoach restaurant team members to
drive sales, improve profitability and guest
satisfactionEducation/Experience:Basic computer skillsFluent in
spoken and written EnglishBasic math and financial
managementPrevious leadership experience in retail, restaurant or
hospitalityCollege Degree preferredKey Competencies:Strong
analytical skills and business acumenWorks well with others in a
fun, fast-paced team environmentOn time, demonstrates honesty and a
positive attitudeWillingness to learn and embrace changeAbility to
train and develop a teamGuest focusedTime ManagementProblem
solvingMotivating othersPhysical Demands/Working
Conditions:Standing on feetRepetitive motion including bending,
stooping and reachingLifting packages (if applicable)Wearing a
headset (if applicable)Working in a small spaceREQUIREMENTS
Keywords: Dunkin' Franchisee Of Dunkin Donuts, West Covina , DUNKIN - General Manager, Executive , West Covina, California
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