Operations Manager - Plaza West Covina

Company: Pacific Retail Capital Partners
Location: West Covina
Posted on: June 23, 2022

Job Description:

Pacific Retail Capital Partners is a fully-integrated, entrepreneurial organization with an unparalleled depth of knowledge in all aspects of retail real estate. Our team of executives and strategic partners draw on decades of experience with major national shopping center owners to deliver top-tier service as an operating partner and provide efficient oversight of the company's own portfolio. Our broad-based talent is versed in multiple disciplines from investment and development, which enables the company to quickly assess market opportunities, to management, marketing and leasing which allows them to effectively control costs and maintain the quality of its properties. This position is based in West Covina, CA but our company operates nationally with a particular emphasis on large regional malls.Operations Manager - Plaza West CovinaThe Operations Manager will enhance the property value by assisting the General Manager in the management of the property. The Operations Manager should have a good understanding of the operating systems of the property, contracted services, construction practices, preventive maintenance, and safety practices.Principle Responsibilities:Management and Operations

• Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset within the context of the Management Agreement, Loan Documents, REA and leases.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.
• Implement preventive, ongoing, and anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
• Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as necessary.
• Process and track all insurance claims to ensure proper follow-up and mitigation.
• Manage tenant construction by working with tenant coordinators, contractors, and tenants.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
• Purchase building and maintenance supplies, machinery, and equipment.
• Knowledge of computer programs (Excel, Word, PowerPoint).Financial performance
  • Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.
  • Develop and manage the operation expenses at budgeted levels.
  • Manage capital projects in a timely, cost-effective manner at budgeted levels.
  • Assist the General Manager with forecasting operational and capital expenses.
  • Assist in the preparation of monthly and quarterly ownership reports.
  • Perform any other duties as required from time to time to successfully operate a Regional Shopping Center.Qualifications:
    • Bachelor's degree or certificate from a professional trade school
    • Minimum 5 years of prior Operations, Facilities or Property Management experience
    • Experience in supervising others
    • Ability to lift and carry up to 50 pounds
    • Working knowledge of maintenance and operational functions required
    • Ability to read and understand building blueprints, CAD drawings and other schematic files
    • Able to display professional computer skills (email, excel, word, online order systems etc.)Competencies:
      • Drive Results - Can be counted on to exceed goals successfully, bottom line oriented, pushes self and other for results.
      • Learning on the Fly - Learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoys the challenge of unfamiliar tasks.
      • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, looks beyond the obvious and doesn't stop at the first answers.
      • Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
      • Organization - Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner.
      • Planning - Establish course of action to accomplish goals, develops plan for achieving results, can orchestrate multiple activities at once, uses resources effectively, measures performance against goals & evaluate results.
      • Time Management - Uses time effectively and efficiently, values time, concentrates efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities.
      • Communication- Able to provide on-going communications to mall team through distribution of thoughtful and detailed information.
      • Teamwork - Able to work in a team atmosphere, providing support to other departments as necessary.
      • Customer Service - Has the interpersonal skills to provide good service to customers, contractors, vendors, ownership, and clients. Has friendly and helpful attitude.
      • Adaptability - Maintains effectiveness in varying environments, tasks, and responsibilities and with various types of people.
      • Dealing with Ambiguity - Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture. Can comfortably handle risk and uncertainty.Benefits:We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.To Apply: To respond to this opportunity, please submit your resume and cover letter. Please reference "Operations Manager - Plaza West Covina" in the subject line.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Pacific Retail Capital Partners, West Covina , Operations Manager - Plaza West Covina, Executive , West Covina, California