Consumer Loan Servicing Supervisor & Officer
Company: Cathay General Bancorp
Location: Rosemead
Posted on: February 18, 2026
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Job Description:
Under the general direction of the VP, Loan Servicing Manager,
responsible for managing and directing the daily activities of the
consumer loan servicing staff focusing on Transaction Processing,
including loan boarding, payments, advances, Freddie Mac and other
transactional functions. Ensure all transactions are processed
timely and accurately, and in accordance with established policies
and procedures. DIRECT REPORTS The incumbent typically has up to
six (6) direct reports. ESSENTIAL FUNCTIONS • Assigns, directs, and
supervises the daily tasks and activities of staff, including, but
not limited to the accurate and timely tracking of all loan
boarding, payment processing, payoff processing, and other
transactional functions. • Responds to clients’ Qualified Written
Requests, and credit bureau disputes. • Ensures the department
requests, including team email inboxes and phone calls, are
reviewed and responded to timely. • Freddie Mac processing,
remittance and reporting. • Reviews completed work performed by
staff to confirm accuracy and ensure prompt corrections. • Ensures
compliance with established procedures and policy to pursue a
positive audit rating. • Performs timely reviews and clearing of
entries of assigned general ledger reconciliations. • Researches
and resolves more complex internal/external client inquiries or
discrepancies. • Recommends and implements changes to increase
efficiency and productivity to reduce errors and maintain data
integrity. • Creates and updates desktop procedures. • Provides
team member training and support. • Assists with preparation of
annual Performance Evaluations and coaching/counseling if needed. •
Participates and/or chairs special projects as assigned. • Ensures
compliance with Bank policies and procedures and government
regulations. QUALIFICATIONS • Education: High school diploma or
equivalent with some college business classes preferred. •
Experience: Minimum of three years of loan servicing and minimum of
two years of supervisory experience required. Thorough knowledge of
Mortgage, Heloc/consumer loans products and servicing. Thorough
understanding of Freddie Mac Investor reporting, knowledge of loan
origination systems and interface to servicing system. Knowledge of
state and federal banking regulations and procedures with
regulatory requirements including but not limited to: CFPB, FCRA,
HMDA, RESPA, Reg Z, SCRA, TILA, UDAAP, HOPA. • Skills/Ability:
Self-motivated with ability to work independently and meet
deadlines. PC proficient, advanced skill level with all MS Office
products; Ability to work in a fast-paced environment while
maintaining a high level of accuracy; Strong analytical and
organizational skills. Must be able to manage workflow effectively
with frequent interruptions and changing priorities. Sound
understanding of loan accounting and servicing functions, and
general lending policies and procedures. Experience with IBS
Insight loan system a plus.
Keywords: Cathay General Bancorp, West Covina , Consumer Loan Servicing Supervisor & Officer, Accounting, Auditing , Rosemead, California
