PHV Analyst, Technical Support
Company: Pharmavite
Location: Valencia
Posted on: May 9, 2024
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Job Description:
HELP US BRING THE GIFT OF HEALTH TO LIFE.Working at Pharmavite
is an experience like no other. With a focus on complete nutrition
for all, each endeavor is urgent and every day counts. You'll have
the opportunity to work on the #1 selling national vitamin and
supplement brand, Nature Made, as well as an exciting portfolio of
other products that are shaping the future of the healthy living
industry. Consumer-driven innovation, high quality products and a
promising portfolio, all driven by a team with a shared sense of
purpose -- that's Pharmavite. Join us to bring the gift of health
to life.----Critical Success factors for this role:--A
Customer-Centric Approach that demonstrates a strong commitment to
customer satisfaction, communicating effectively with stakeholders
at all levels and providing comprehensive education and training
support.--Technical Proficiency and exhibits proficiency across
diverse IT domains, enabling the assessment of complex issues and
the formulation of value-driven solutions tailored to the site's
needs.--Business Process understanding and possesses a deep
understanding of the manufacturing site's business processes,
facilitating clear communication with stakeholders across all
organizational levels.--Participates collaboratively promoting
interaction across the organization, cultivating strong working
relationships across various IT functions.--Possesses a
Value-Driven Approach and proactively seeks opportunities to
enhance productivity and streamline operations while optimizing
costs, driving continuous improvement initiatives across IT
solutions.----Responsibilities:--Spearhead site Technical Support
through technical analysis and support of initiatives across all
organizational tiers, demonstrating a blend of technical and
interpersonal skills to ensure client satisfaction across diverse
networking, hardware, software, and web-based
environments.--Support the broadest range of facility based IT
equipment, including but not limited to network equipment, thin
client terminals, audio visual equipment throughout the site and
conference rooms, printers, and cabling--Use troubleshooting
methodologies to systematically document and refine actionable
Knowledgebase articles, empowering users through self-service
solutions.--Participate in facility-based project planning as
needed and aid and train users on proper use of
technology----Understand and work with interfaces between systems
and software, collaborating closely with team members to assess
requirements and devise action plans aligned with overarching IT
objectives.--Install, configure, and maintain networks, operating
systems, and software applications with precision, ensuring
seamless functionality and reliability.--Diagnose and resolve
issues through meticulous interaction with functional partners,
thoroughly understanding challenges to provide comprehensive
solutions.--Ensure timely communication with customers regarding
changes, problems, and issue resolution, fostering transparency and
trust.--Develop and deliver tailored training materials to
facilitate the proper usage of technical assets, empowering users
and maximizing system efficacy.--Regularly monitor the performance
of technical systems, proactively addressing issues to maintain
optimal functionality and minimize disruptions.--Performs other
related duties as assigned.----Minimum
Qualifications:--Education:--Bachelors in computer science,
Information System or related fields, or equivalent work
experience.----Certification:--Professional certifications such as
CCIE, CISSP, ITIL, CCNA/CCNP, CISA a plus.----Experience:--Minimum
of 3 years of experience in advanced client, server, and network
troubleshooting experience.--Minimum of 3 years of experience
supporting end-user devices.--Minimum of 3 years of experience in
supporting applications across various business functions such as
ERP, manufacturing, and supply chain
systems.------Knowledge/Skills/Abilities:--Client, server, network
troubleshooting experience--Knowledge in troubleshooting hardware
issues and replacing hardware on client machines. Network problems,
devices such as printers, barcode scanners, digital signage,
supporting end-user devices.--Proficient in MS Office
applications.--Technical skills to provide guidance to other
analysts, developers and engineers.--Possesses ability to learn and
work on changing and emerging technologies.--Ability to work in a
fast-paced environment and supporting enterprise manufacturing
environments.--Develops action plans to solve tactical problems
while implementation processes to minimize future
occurrences.----Proven ability to provide technical expertise and
creative solutions while aligned to organizational objectives and
customer needs.--Ability to explain issues and fixes in manner
understood by all levels of user knowledge.--Proven ability to lead
and provide guidance to contractors and co-workers.--Ability to
exercise discretion and independent judgment in the performance of
duties.--Occasional afterhours or weekend implementations and
support escalation activities--Effective verbal and written
communications.------Physical Requirements:--General office
environment, ability to sit for long periods of time.-- Ability to
move about an office.--Support office, warehouse and manufacturing
sites--On location, 5 days a week
(Monday-Friday)----Environment:--Exposure to disagreeable elements
is negligible.----Safety:--The incumbent must be able to perform
this job safely without endangering the health or safety of self or
others.------Supervisory Responsibility:--Incumbent will not have
direct supervisory responsibility of staff.----OUR OFFERHere,
career paths aren't predefined, and bureaucratic limitations don't
exist -- you have the opportunity to grow, learn from industry
pioneers, and develop the way you want to. Pharmavite is investing
more in the development of our team -- to help us deliver on our
purpose and help you achieve your career aspirations. Our
environment is geared to fuel curiosity, encourage experimentation,
and generate learning as this is the way we develop ourselves and
our organization.Pharmavite is committed to meeting the needs of
our employees and their families with a Total Rewards package
that's as comprehensive as the vitamins and supplements we deliver
to consumers. With competitive compensation programs and standout
benefits, we provide employees with optimal health and well-being
-- as well as peace of mind. These rewards -- plus our new
recognition program -- ensure employees feel supported both at work
and home.--Annual Pay----Annual Pay Range$81,488.00 -
$122,283.00--This represents the minimum and maximum base salary
range for this role, plus annual incentive.
Various elements are used to determine a candidate s starting
salary such as job experience, specific skills, and comparison to
internal incumbents currently in the role.-- This information is
provided to applicants in accordance with state and local
laws.--Visit Pharmavite.com/careers to learn more about our mission
and discover an opportunity that's right for you. Health and
wellness begins with us.Pharmavite is an equal employment and
affirmative action employer F/M/Disability/Vet/Sexual
Orientation/Gender Identity. All qualified applicants are
encouraged to apply and will receive consideration for employment
without regard to their protected veteran or disabled status, or
any protected status. We do not discriminate in employment based on
race, color, religion, age, sex, sexual orientation, gender
identity, national origin, or any other basis covered by applicable
law. All employment is decided based on qualifications, merit, and
business need.DisclaimerThe above information on this description
has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications of employees
assigned to this job.--CALIFORNIA FAIR CHANCE ACT:Qualified
Applicants with arrest or conviction records will be considered for
Employment in accordance with the Los Angeles County Fair Chance
Ordinance for Employers and the California Fair Chance Act.--JOB
ALERT FRAUD:We have become aware of scams from individuals,
organizations, and internet sites claiming to represent Pharmavite
in recruitment activities in return for disclosing financial
information.Our hiring process does not include text-based
conversations or interviews and never requires payment or fees from
job applicants. All of our career opportunities are regularly
published and updated on Pharmavite.com s Careers section.If you
have already provided your personal information, please report it
to your local authorities. Any fraudulent activity should be
reported to:-- email--protected .--#LI-AR1--
Keywords: Pharmavite, West Covina , PHV Analyst, Technical Support, Professions , Valencia, California
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