ATM Service Technician - Thousand Oaks, CA
Company: Cook Solutions Group
Location: Thousand Oaks
Posted on: May 9, 2024
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Job Description:
Cook Solutions Group, listed as a 100 Best Companies to Work
for, is looking for a Full-Time ATM Service Technician with
excellent customer service, communication, and time management
skills, a professional attitude and appearance, and the ability to
integrate into our 'We Make It Happen!' culture. Responsibilities
include, but are not limited to, providing second line maintenance
for ATM banking products with an emphasis on Hardware and Software
problem diagnosis.Location: Thousand Oaks, CAPay: $23 - 30 hour DOE
and CertificationsWhat youll do:1.Performs basic installation on
ATM products (multiple manufacturers).2.Performs some minor
maintenance on ATMs (e.g. replacing light bulbs, card reader belts,
air filters, etc.).3.Prioritizes and plans service calls.4.Contacts
customer with the estimated time of arrival.5.Escalates problems
when appropriate.6.Reassigns calls when appropriate.7.Accurately
reports service data.8.Interacts in a professional manner with
customers and co-workers to foster positive
relationships.9.Supports service technicians in performing
preventative maintenance inspections on conventional
products.10.Maintains effective communication with Business
Management Team and Service Technician Team members.11.Provides
maintenance on ATM banking products (e.g. problem diagnosis,
component level repair, application reload, preventative
maintenance, documentation and planning/maintaining spare parts
levels.12.Develops a working knowledge of all operating standards,
practices, and procedures.13.Completes equipment cleanings as
specified in service agreement.14.Technicians may come in contact
with cash in some incidents of maintenace of machines.What you
bring:High School Diploma or GED equivalent.2-5 years related
experience and/or training; or equivalent combination of education
and experience.NCR Certification is a plus.Customer service
experience is a plus.Willing to train on security equipment.Valid
driver's license and clean driving record.The employee is
occasionally required to sit; climb or balance; stoop, kneel,
crouch or crawl. The employee must occasionally lift and/or move up
to 100 pounds and regularly lift and/or move up to 50
pounds.BenefitsCook Solutions Group (CSG) provides our employees
with the most comprehensive benefits program to enhance their
quality of life. CSG employees enjoy competitive salaries; CSG pays
90% of the PPO insurance premium for the employee; 100% for a high
deductible plan, and 50% for the dependents. Both plans have
reasonable deductible levels and co-pay amounts; a
401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per
year; 16 hours of Paid Time Off a year for volunteer time through
the Cook Career Builders program; Technician benefits that include
commute time, company vehicle and gas card, quarterly bonus
program, tuition reimbursement and much more!Why work at Cook
Solutions Group?We know our employees are what make our business
succeed. Thats why weve cultivated a casual, upbeat environment
that enhances productivity, satisfaction, and retention. We strive
to provide the best, most equitable and cost-effective benefits for
employees. New employees become eligible for benefits on the first
of the month following the 60-day day waiting period who work a
minimum of 30 hours per week.Our employees are encouraged to take
advantage of flexible scheduling, maintain a healthy work-life
balance, and volunteer in their communities through our Cook
Community Builders program.Equal OpportunityCook Solutions Group is
committed to equal employment opportunity. We will not discriminate
against employees or applicants for employment on any legally
recognized basis [protected class] including, but not limited to
race; color; religion; genetic information; national origin; sex;
pregnancy, childbirth, or related medical conditions; age;
disability; citizenship status; uniform service member status; or
any other protected class under federal, state, or local
law.#cooksolutionsby Jobble
Keywords: Cook Solutions Group, West Covina , ATM Service Technician - Thousand Oaks, CA, Engineering , Thousand Oaks, California
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